Refunds, Cancellations & Delivery

All payments are handled online by secure card invoice through our third-party payment provider. Payments are quoted per project in U.S. dollars and are tracked to the stages of work defined in your proposal. Nothing is billed until you approve a written proposal.

This policy explains what happens if a project is cancelled, how milestone and final payments are treated, and how completed work is delivered.

If you cancel an engagement in writing before work has started, you receive a full refund of any amount you have paid, less only non-recoverable third-party costs that were already incurred and identified in your proposal (for example, a purchased license or stock asset). If no such costs apply, your refund is complete.

You may cancel an engagement at any time by written notice. You are billed for the work completed through the date of cancellation, measured against the milestones in your proposal. Any amount you have paid beyond the value of the work completed is refunded to your original payment method. Any completed but unbilled work is invoiced. When the final balance is settled, you receive the work completed to date in its current state.

Milestone payments cover stages of work that have been completed and reviewed. Once a stage is approved, its payment is not refundable, because the work has been delivered. If a delivered stage does not match its description in your proposal, tell us promptly and we will correct it within the scoped revision rounds at no additional charge.

Final deliverables are provided electronically as organized files delivered by secure link, once the closing payment is received. The formats and file types are listed in your proposal. If a delivered file is corrupted or missing, we will re-deliver it at no charge. Usage rights transfer at final payment as described in our Terms of Service.

If you need to pause a project, tell us in writing. We will hold the completed work and agree on a window to resume. An extended pause may require re-scoping if the studio schedule or the project requirements have changed in the meantime.

If Multiverse Works LLC must cancel an engagement for any reason other than your breach of the agreement, we refund all amounts paid for work not yet performed and deliver the completed work in its current state.

Email or call us with your project name and proposal reference. We confirm receipt within a reasonable time. Approved refunds are returned to the original payment method, and the time it takes to appear depends on your card issuer or bank.

If you have a question about a charge, contact us first. We would rather resolve it with you directly than through a payment dispute, and we respond promptly.

Billing and delivery questions go to the studio directly:

• Multiverse Works LLC
• 547 NE Eliason St, Poulsbo, WA 98370, USA
• Email: hello@multiversalpolymathcreative.com
• Phone: +1 (360) 994-1062