Refunds, Cancellations & Delivery

Multiverse Works LLC is a Wyoming limited liability company formed in Wyoming, USA. We operate from 547 NE Eliason St, Poulsbo, WA 98370, USA. All payments are handled online by secure card invoice through our third-party payment provider. Payments are quoted per project in U.S. dollars and are tracked to the stages of work defined in your proposal. Nothing is billed until you approve a written proposal.

This policy explains what happens if a project is cancelled, how milestone and final payments are treated, how completed work is delivered, and how to raise a billing question. It forms part of our Terms of Service.

If you cancel an engagement in writing before work has started, you receive a full refund of any amount you have paid, less only non-recoverable third-party costs that were already incurred and identified in your proposal (for example, a purchased license or stock asset). If no such costs apply, your refund is complete.

You may cancel an engagement at any time by written notice. You are billed for the work completed through the date of cancellation, measured against the milestones in your proposal. Any amount you have paid beyond the value of the work completed is refunded to your original payment method. Any completed but unbilled work is invoiced. When the final balance is settled, you receive the work completed to date in its current state.

Milestone payments cover stages of work that have been completed and reviewed. Once a stage is approved, its payment is not refundable, because the work has been delivered. If a delivered stage does not match its description in your proposal, tell us promptly and we will correct it within the scoped revision rounds at no additional charge.

The closing payment is due when final files are ready. Rights to those finals transfer when that payment is received, as described in our Terms of Service.

Final deliverables are provided electronically as organized files delivered by secure link, once the closing payment is received. The formats and file types are listed in your proposal. We do not ship physical media unless a proposal expressly says so. If a delivered file is corrupted or missing, we will re-deliver it at no charge. Usage rights transfer at final payment as described in our Terms of Service.

If you need to pause a project, tell us in writing. We will hold the completed work and agree on a window to resume. An extended pause may require re-scoping if the studio schedule or the project requirements have changed in the meantime. A pause is not a cancellation, and amounts already paid for completed stages stay applied to those stages.

If Multiverse Works LLC must cancel an engagement for any reason other than your breach of the agreement, we refund all amounts paid for work not yet performed and deliver the completed work in its current state. If we cancel because you breached the agreement and did not cure after notice, you remain responsible for work completed through the cancellation date.

If you have a question about a charge, contact us first using the details below and include your project name or proposal reference. We confirm receipt within a reasonable time and work to resolve the issue directly. Opening a payment-network dispute without contacting us first can delay a good-faith refund and may pause remaining work while the dispute is open.

You agree not to submit a fraudulent payment or an unauthorized chargeback. If a chargeback is reversed in our favor, the original invoice remains due. If you did not authorize a charge, tell us immediately so we can work with the payment provider.

Email or call us with your project name and proposal reference. We confirm receipt within a reasonable time. Approved refunds are returned to the original payment method, and the time it takes to appear depends on your card issuer or bank, typically several business days after we issue the refund.

If a consumer-protection law in your jurisdiction gives you a right that this policy cannot waive, that right still applies to the extent required.

Billing and delivery questions go to the studio directly:

• Multiverse Works LLC, a Wyoming limited liability company
• Formed in Wyoming, USA
• Operating address: 547 NE Eliason St, Poulsbo, WA 98370, USA
• Email: hello@multiversalpolymathcreative.com
• Phone: +1 (360) 994-1062